Refund and Returns Policy
At ESB Security LLC, we are committed to ensuring your satisfaction with our products and services. Below are our policies regarding refunds and returns:
Refunds
- Service Refunds:
- Refunds are available for services canceled within 5 days of purchase, provided no installation or customization work has begun.
- Hardware and Equipment Refunds:
- Refunds are available within 10 days of purchase, provided the items are unused, undamaged, and returned in their original packaging.
- Deductions:
- Any applicable fees for shipping, restocking, or processing may be deducted from the refund amount.
- Processing Time:
- Refunds will be processed within 5-10 business days after the return has been received and inspected.
Returns
- Defective or Malfunctioning Hardware:
- Returns are accepted for defective or malfunctioning hardware within the warranty period.
- Proof of Purchase:
- All returns must be accompanied by proof of purchase, such as a receipt or invoice.
- Customized Services:
- For installation or customized projects, refunds or returns are not available once the service has been rendered unless the issue is due to our error or equipment failure.
How to Initiate a Refund or Return
- If you have any questions or need to initiate a refund or return, please contact our support team:
- Email: info@esbsecurity.com
- Phone: [Add a contact number if available]
